Privacy Policy

Last updated: March 19, 2026

This Privacy Policy describes how iZone (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from izone.ae (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site.

    • Information We Collect Directly from You:

        • Contact details: Name, address, phone number, and email.

        • Order information: Billing address, shipping address, payment confirmation, and email.

        • Account information: Username, password, and security questions.

        • Customer support: Information you choose to include in communications with us.

    • Information We Collect about Your Usage: We automatically collect “Usage Data” through Cookies and similar technologies, including device information, IP address, and browser details.

    • Information from Third Parties: We receive information from service providers such as Shopify and payment processors to fulfill our contract with you.

2. How We Use Your Personal Information

    • Providing Products and Services: Fulfilling orders, processing payments, and managing your account.

    • Marketing and Advertising: Sending promotional communications and tailoring ads on our Site and other platforms.

    • Security and Fraud Prevention: Investigating malicious activity and protecting our rights and users.

    • Communication: Providing customer support and improving our Services.

3. Cookies

We use Cookies to power and improve our Site, remember your preferences, and run analytics. You can set your browser to remove or reject Cookies, though this may impact the functionality of our Services. For Shopify-specific cookie information, visit: https://www.shopify.com/legal/cookies.

4. How We Disclose Personal Information

We may disclose your personal information to:

    • Vendors: Third parties performing services like IT management, shipping, and data analytics.

    • Business Partners: For marketing and advertising in accordance with their own privacy notices.

    • Affiliates: Within our corporate group to run a successful business.

    • Legal Compliance: In connection with business transactions (mergers) or to comply with legal obligations.

5. Your Rights

Depending on your location, you may have the following rights:

    • Right to Access/Know: Request access to the data we hold.

    • Right to Delete: Request deletion of your personal information.

    • Right to Correct: Request updates to inaccurate information.

    • Right of Portability: Request a copy of your data for transfer.

    • Withdrawal of Consent: Opt-out of data processing based on prior consent.

6. Security and Retention

We implement security measures but cannot guarantee “perfect security.” We retain your data as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Contact Us

Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us:

    • Email: info@izone.ae

    • Phone: +971 56 745 4251

    • Address: iZone Customer Support, Dubai, United Arab Emirates